FAQ’s about robin:
Who is Robin Eisenberg?
I'm an artist and animator from LA. Hi!
Project/press inquiries?
For project or press inquiries, please get in touch at robineisenbergteam@WMEagency.com.
Online Shop FAQ’s:
Do you run this shop?
Yes and no! I run the front end, but all orders are fulfilled and shipped out by the wonderful team over at Printful. Note that we follow all of Printful’s shipping policies, which you can read here.
What currency are the shop prices in?
All shop prices are in USD.
Does Printful ship worldwide?
Almost! Printful ships to most areas of the world but currently doesn’t ship to the following countries: Cuba, Iran, Crimea, Syria, and North Korea. Please check Printful’s website here for an up to date list. (UPDATE: There may be some additional limitations right now due to COVID-19.)
I placed an order but don’t have tracking info!
After you place your order it will take 3-7 days for fulfillment. Once your product is printed, it can take up to 48 hours to receive your tracking info. This will come as an email from the Printful team. For more info, you can read Printful’s FAQ here.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
(UPDATE: There may be some additional delays right now due to COVID-19. Some orders may take more than 7 days to fulfill and ship out.)
Where will my order ship from?
Printful works with an on-demand order fulfillment company with facilities worldwide. They normally ship from whichever location will be the fastest based on location and stock availability.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbor’s doorstep in case the courier left the package with them.
Pro tip: If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@robineisenberg.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
My order never arrived:
If your order did not arrive within the estimated delivery time, there may have been an issue with your shipping address. If this is the case, your order will have been returned to the Printful warehouse. Please contact support support@robineisenberg.com with your updated shipping address.
Note that we follow all of Printful’s shipping policies, which you can read here. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on Printful’s part are covered at Printful’s expense. Claims that are not deemed an error on Printful’s part can be handled directly through the shipping company.
How are your products made?
Printful is a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@robineisenberg.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. Email us at support@robineisenberg.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@robineisenberg.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@robineisenberg.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@robineisenberg.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Why don't canvases or framed posters ship to Australia?
In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards. You can learn more from Printful here.
The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we don't ship canvases or framed posters there.